Monday, February 15, 2010

Practical User Research Interview Techniques

Date: Thursday, March 25, 2010
Speaker: Mike Hawley from Mad*Pow
Time: 6pm to 6.30pm, socializing. 6.30pm to 8.00pm, interview practice
Place: Microsoft New England R&D Center, One Memorial Drive, Cambridge, MA 02142 (

Audience: Primarily IXDA members and UX practitioners
Light snacks sponsored by Mad*Pow


Event Description

Interviewing is a skill that is at the core of a wide variety of research methods in user-centered design including stakeholder interviews, contextual inquiry, usability testing and focus groups. Consequently, a researcher’s skill in conducting interviews has a direct impact on the quality and accuracy of research findings and subsequent decisions about design. A skilled interviewer will be able to conduct an interview that uncovers the key elements of a participant’s perspective on a topic in a manner that is unbiased by the interviewer. User researchers and user-centered designers are hired for this very ability.

But how do you know if you are a good interviewer? How do you know that you are asking the right questions in the right way? You want to be unbiased, but how can you be sure? Are you maximizing time you have with participants to uncover insights that will help transform your design? During this session, we will review research interview best practices and share an interview evaluation worksheet for coaching and staff development we developed. Meeting attendees will have the opportunity test their interviewing skills and provide constructive feedback to others during an interactive session.

UX Show and Tell at Maark, Boston

Time: March 4, 2010 from 6:30pm to 8:30pm
Location: Maark
Street: 109 State Street, Suite 2
City/Town: Boston
Website or Map:…
Phone: (617) 723-2122‎
Event Type: workshop
Organized By: Chris Avore


Event Description:

UX Show & Tell is a casual workshop that’s all about the work. Show shortcuts. Ask what to annotate in a wireframe. Draft scenarios and user stories, and identify one from the other. Get feedback from practitioners instead of stakeholders and engage in discussions on process and strategy.

Bring your deliverables to either get useful, implementable feedback or to show unique solutions to potentially common design problems. Drafts/incomplete work welcome.

We'll have a round-table discussion where one person tells the group if they need help with a design problem, or if they are sharing a unique solution that's worked well for them in the past. That person will then take a few minutes to walk through what he or she is sharing and where help is needed, if appropriate.

Questions and dialogue from the rest of the group are expected and encouraged--this isn't meant to be one person presenting to an audience!

If you don't want to bring anything to show, you're more than welcome to attend and contribute to the discussion.

We'll decide later where to take the discussions after the workshop is officially over at 8:30 PM.

As always, all current or prospective user experience designers, information architects, web developers, content strategists, graphic designers, etc. are encouraged to share deliverables or just attend.

Paper deliverables are perfectly acceptable, and we'll also have wireless internet, a projector and screen available for showing work. Drafts, incomplete work, personal projects and prototypes are all welcome for sharing.